the soap treasures

Cancellation Policy

At The Soap Treasures, each product is carefully handcrafted and packed with attention to quality and hygiene. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order, provided the order has not yet been processed or shipped. To request a cancellation, please contact us as soon as possible via email or WhatsApp with your order details. Once an order has been processed or dispatched, it cannot be cancelled.

Refund Policy

Due to the personal care nature of our products, we do not offer refunds or returns once an order has been shipped or delivered.

Damaged or Incorrect Products

In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your order number
Clear images of the product and packaging

After review, we will offer an appropriate resolution, which may include a replacement or store credit, depending on the situation.

Non-Refundable Items

The following items are not eligible for refunds or returns:

Used or opened products
Products damaged due to improper use or storage
Orders placed with incorrect shipping information

Refund Processing (If Applicable)

If a refund is approved, it will be processed to the original mode of payment within 7–10 business days.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+7cbd9d31b792458aa610f7c70c1ef00d@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.